I had intended to have my review written for the pieces I purchased from the Fabletics August collection last week, but it’s going to be postponed a little longer. Unfortunately, although I purchased the awesome Stash graffiti print salar crop the day the collection was released, they ran out of my size (and everyone else’s). I didn’t find out until I emailed customer service yesterday asking for a status on my order. Yes folks, it had been ten days and they never bothered to tell me my order couldn’t be fulfilled. I had ordered a second outfit and a top and those were never sent either. I had to cancel my order and reorder something else.
While I’m excited about the new wave print this month, I am extremely disappointed with the customer service of Fabletics. I decided to write a separate post about this rather than let it color my review of the actual outfits I ended up ordering, which I am very excited about. As much as I love the athleisure wear Fabletics has to offer, I am completely appalled by their lack of customer service.
A Fabletics brick and mortar store will be opening in the St. Louis Galleria in October, and I hope their customer service game has stepped up by then. In a few months I’ll let you all know, and I hope it I’ll have good news to report.